Privacy policy
Piply Privacy Policy
Effective Date: July 22, 2026
Last Updated: July 22, 2026
1. Introduction
Piply LLC ("Piply," "we," "our," or "us") is committed to protecting your privacy and safeguarding the personal and business information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you interact with our website, products, services, merchant onboarding process, payment solutions, hardware offerings, customer support, and any other services we provide (collectively, the "Services").
This Privacy Policy applies to information collected through our website, online forms, merchant applications, communications, products, services, and other interactions with Piply.
By accessing or using our Services, submitting information to us, or otherwise interacting with Piply, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should discontinue use of our Services.
This Privacy Policy should be read together with our Merchant Terms of Service and any other applicable policies, including our Return & Refund Policy, Shipping & Delivery Policy, Hardware Terms, Support Policy, Acceptable Use Policy, and other policies that may apply to your relationship with Piply. In the event of a conflict between this Privacy Policy and our Merchant Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control with respect to those privacy-related matters.
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or data practices. When changes are made, we will update the "Last Updated" date at the beginning of this document and provide notice where required by applicable law.
2. Information We Collect
The information we collect depends on how you interact with Piply and the Services you use. We may collect the following categories of information: Personal Information Information that identifies or can reasonably be associated with an individual, including:
● Full name
● Business title or position
● Email address
● Telephone number
● Mailing or billing address
● Government-issued identification when required for verification or regulatory purposes
Business Information
Information relating to your business or organization, including:
● Business name
● Business address
● Business contact information
● Business ownership information
● Tax identification information
● Business licensing or registration information
● Merchant category and industry information
● Information submitted during merchant onboarding or account setup
Financial & Payment Information
when necessary to provide our Services, we may collect or receive information relating to payments and financial transactions, including:
● Bank account information
● Payment transaction details
● Billing information
● Processing volumes
● Payment history
● Information required to facilitate payment processing or related financial services
Sensitive payment information may be collected or processed by trusted third-party payment service providers acting on our behalf.
Transaction Information
We may collect information relating to products or services purchased, payment processing activity, hardware orders, subscriptions, invoices, support requests, and other transactions conducted through or in connection with our Services.
Communications
We may collect information you voluntarily provide when communicating with us, including:
● Emails
● Contact forms
● Support requests
● Phone calls
● Survey responses
● Feedback
● Other correspondence
Technical & Device Information
When you visit our Website or use our Services, we may automatically collect certain technical information, including:
● IP address
● Browser type
● Operating system
● Device information
● Pages visited
● Referring websites
● Date and time of access
● General usage information
● Diagnostic and security information
Marketing Preferences
If you choose to receive communications from Piply, we may collect your communication preferences and records of your interactions with marketing emails, promotional offers, newsletters, or similar communications.
Information You Voluntarily Provide
You may choose to provide additional information that is not specifically requested, including documents, attachments, photographs, or other materials submitted during communications, merchant onboarding, customer support, or while using our Services.
3. How We Collect Information
Piply may collect information from a variety of sources depending on how you interact with our Services.
Information You Provide Directly
We collect information that you voluntarily provide when you:
● Contact us by phone, email, website forms, or other communication methods.
● Request a quote or consultation.
● Submit a merchant application or onboarding information.
● Purchase products or services.
● Request customer support.
● Subscribe to updates, newsletters, or marketing communications.
● Participate in surveys, promotions, or other voluntary activities.
Information Collected Automatically
When you access our Website or interact with our Services, certain information may be collected automatically through technologies such as cookies, analytics tools, server logs, and similar technologies. This information may include:
● Device information
● Browser information
● IP address
● Website activity
● Session information
● Performance and diagnostic information
● General usage statistics
This information helps us improve our Website, maintain security, analyze performance, and enhance the overall user experience.
Information from Third-Party Service Providers
To provide our Services, we may receive information from trusted third-party service providers, including providers that assist with:
● Payment processing
● Merchant onboarding
● Website hosting
● Cloud storage
● Customer relationship management
● Shipping and fulfillment
● Analytics
● Communication services
● Fraud prevention
● Identity verification
● Other operational or business support services
These providers collect or process information only as necessary to perform services on our behalf or to facilitate the Services you request.
Information from Business Partners
We may receive information from business partners, referral partners, vendors, or other organizations when necessary to provide or improve our Services or fulfill contractual obligations.
Publicly Available Information
We may obtain information from publicly available sources, including business directories, public records, websites, or other publicly accessible resources, when relevant to providing our Services, conducting business development, or verifying business information.
Combined Information
We may combine information collected from different sources to improve the accuracy of our records, provide better customer service, enhance security, improve our Services, and better understand how our Services are used.
4. How We Use Your Information
Piply uses the information we collect to operate, maintain, improve, and provide our Services. Depending on your relationship with us and the Services you use, we may use your information for the following
purposes:
Providing Our Services
We use your information to:
● Provide payment processing and related merchant services.
● Process merchant applications and onboarding.
● Fulfill orders for products, hardware, and other services.
● Manage customer accounts and business relationships.
● Deliver managed services, including website development, social media management,
consulting, and other business solutions.
● Respond to inquiries and requests.
Processing Payments
We use information necessary to:
● Facilitate payment transactions.
● Verify account information.
● Process invoices and recurring billing.
● Maintain transaction records.
● Assist with payment-related support and issue resolution.
Payment transactions may be processed through trusted third-party payment service providers.
Customer Support
We use your information to:
● Respond to questions and support requests.
● Troubleshoot technical issues.
● Process warranty or service requests.
● Improve customer service.
● Follow up regarding previous interactions.
Improving Our Services
We may use information to:
● Improve our Website and Services.
● Analyze usage trends.
● Develop new products or services.
● Improve system performance.
● Enhance reliability, security, and user experience.
Where practical, we may use aggregated or de-identified information for analytical and business improvement purposes.
Communications
We may contact you regarding:
● Your account.
● Merchant onboarding.
● Orders or purchases.
● Billing matters.
● Customer support.
● Service updates.
● Security notifications.
● Changes to our Services or policies.
These communications may be sent by email, telephone, text message, postal mail, or other appropriate communication methods.
Marketing
With your consent where required by law, we may send promotional communications regarding our Services, products, special offers, educational content, or company updates. You may opt out of marketing communications at any time. Opting out of marketing communications does not affect our ability to send non-promotional communications relating to your account, transactions, or Services.
Security & Fraud Prevention
We use information to help:
● Protect our customers and business.
● Verify identities where appropriate.
● Detect and prevent fraud or unauthorized activity.
● Monitor for suspicious or unlawful conduct.
● Protect the security of our Website, systems, and Services.
● Enforce our agreements and policies.
Legal & Regulatory Compliance
We may use information as reasonably necessary to:
● Comply with applicable laws and regulations.
● Respond to lawful requests from government authorities.
● Meet contractual obligations.
● Resolve disputes.
● Protect the rights, property, safety, and security of Piply, our customers, and others.
Business Operations
We may use information for legitimate business purposes, including:
● Internal administration.
● Recordkeeping.
● Accounting and tax reporting.
● Financial planning.
● Risk management.
● Auditing.
● Quality assurance.
● Business continuity.
● Other operational purposes reasonably related to providing our Services.
5. How We Share Information
Piply values your privacy and does not sell your personal information. We may share information only as reasonably necessary to operate our business, provide our Services, comply with legal obligations, or protect our legitimate interests.
Service Providers
We may share information with trusted third-party service providers that assist us in operating our business and delivering our Services. These providers may perform services including:
● Payment processing
● Merchant onboarding
● Website hosting
● Cloud storage
● Customer relationship management
● Shipping and fulfillment
● Analytics
● Customer communications
● Identity verification
● Fraud prevention
● Technical support
● Other business operations
These providers are authorized to use information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.
Financial Institutions & Payment Partners
When you apply for or use payment processing services, we may share information with financial institutions, payment processors, banking partners, card networks, underwriting partners, and other organizations involved in facilitating payment transactions or complying with applicable payment industry requirements.
Shipping & Fulfillment Partners
If you purchase hardware or other physical products from Piply, we may share the information necessary to package, ship, deliver, track, and support those orders.
Professional Advisors
We may disclose information to our attorneys, accountants, auditors, insurance providers, consultants, or other professional advisors when reasonably necessary for legal, financial, operational, or business purposes.
Legal Requirements
We may disclose information if we reasonably believe such disclosure is necessary to:
● Comply with applicable laws or regulations.
● Respond to valid legal requests or court orders.
● Protect the rights, property, or safety of Piply, our customers, or others.
● Investigate fraud, security incidents, or suspected unlawful activity.
● Enforce our agreements or policies.
Business Transactions
If Piply undergoes a merger, acquisition, sale of assets, financing, corporate restructuring, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.
With Your Direction or Consent
We may share information when you specifically request, authorize, or otherwise consent to the disclosure.
Aggregated & De-Identified Information
We may use or share information that has been aggregated, anonymized, or de-identified in a manner that does not reasonably identify an individual or business for analytics, reporting, product development, research, or other legitimate business purposes.
Our Commitment
Except as described in this Privacy Policy or as required by law, Piply does not disclose your personal information to unrelated third parties for their independent marketing purposes without your consent.
6. Cookies & Website Technologies
To improve the functionality, security, and performance of our Website and Services, Piply may use cookies, pixels, web beacons, log files, and similar technologies (collectively, "Cookies"). Cookies are small data files stored on your device that help websites remember information and improve your browsing experience.
How We Use Cookies
We may use Cookies to:
● Maintain the functionality and security of our Website.
● Remember your preferences and settings.
● Analyze Website traffic and performance.
● Improve the user experience.
● Detect technical issues and prevent fraudulent activity.
● Measure the effectiveness of communications and marketing efforts.
Analytics
We may use third-party analytics providers to help us understand how visitors interact with our Website and Services. These providers may collect information such as:
● Pages visited
● Time spent on the Website
● Navigation patterns
● Device information
● Browser information
● General usage statistics
This information helps us improve our Website, products, and Services.
Third-Party Technologies
Some third-party providers integrated with our Website or Services may also use Cookies or similar technologies in accordance with their own privacy policies. Piply does not control the privacy practices of these independent providers.
Managing Cookies
Most web browsers allow you to control or disable Cookies through your browser settings. Disabling certain Cookies may affect the functionality or performance of portions of our Website or Services. For additional information about managing Cookies, please refer to your browser's documentation or support resources.
Do Not Track
Some web browsers offer a "Do Not Track" ("DNT") setting. Because there is currently no universally accepted standard for recognizing or responding to DNT signals, Piply does not currently respond to browser-based DNT requests.
7. Data Storage & Security
Piply takes the security of personal and business information seriously and uses commercially reasonable administrative, technical, and organizational safeguards designed to protect the information we collect and maintain. While we strive to protect your information, no method of transmitting data over the Internet or storing electronic information is completely secure. As a result, we cannot guarantee absolute security.
Information Storage
Information collected by Piply may be stored and processed using trusted third-party technology providers that assist us in operating our business and delivering our Services. These providers may utilize cloud-based systems, secure data storage solutions, payment processing platforms, customer relationship management systems, and other technologies necessary to support our operations. We take reasonable steps to select reputable service providers and expect them to maintain appropriate
safeguards for the information they process on our behalf.
Security Practices
To help protect information entrusted to us, Piply may implement security measures such as:
● Access controls designed to limit access to authorized personnel.
● Authentication and account security measures.
● Secure communication methods where appropriate.
● Routine monitoring and maintenance of business systems.
● Physical, administrative, and technical safeguards appropriate to our operations.
Security practices may evolve over time as technology, legal requirements, and industry standards change.
Employee & Contractor Access
Access to personal or business information is limited to employees, contractors, and authorized service providers who require such access to perform legitimate business functions or fulfill contractual responsibilities. Individuals with access to customer information are expected to maintain its confidentiality and use the information only for authorized business purposes.
Your Responsibility
You also play an important role in protecting your information. Where applicable, you are responsible for maintaining the confidentiality of your account credentials, passwords, devices, and other access information.
If you believe your information or account has been compromised, please notify Piply as soon as reasonably possible.
Data Incidents
If Piply becomes aware of a security incident involving personal information, we will investigate the matter and take reasonable steps to address the incident in accordance with applicable law and our internal procedures. Where required by law, affected individuals and appropriate authorities will be notified.
Continuous Improvement
Piply continually evaluates and improves its security practices to help protect customer information, maintain system integrity, and respond to evolving security risks.
8. Data Retention
Piply retains personal and business information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal and regulatory requirements, resolve disputes, enforce our agreements, and support legitimate business operations. The length of time we retain information depends on several factors, including the type of information, the Services provided, applicable legal obligations, and our operational needs.
Reasons We Retain Information
We may retain information for purposes including:
● Providing and maintaining our Services.
● Supporting active customer or merchant relationships.
● Maintaining business and financial records.
● Processing payments and managing billing.
● Complying with accounting, tax, legal, and regulatory requirements.
● Investigating fraud, disputes, or security incidents.
● Enforcing our agreements and policies.
● Maintaining backups and business continuity.
● Improving our Services and internal operations.
Customer Records
Customer and merchant records may be retained after the conclusion of a business relationship where reasonably necessary to:
● Maintain historical transaction records.
● Respond to future customer inquiries.
● Comply with legal or regulatory obligations.
● Defend or resolve legal claims.
● Protect Piply's legitimate business interests.
Deletion of Information
When personal information is no longer reasonably necessary for the purposes for which it was collected, and we are not otherwise required or permitted to retain it, Piply will take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with our internal practices and applicable law. Certain information may remain in backups, archives, or records maintained for legal, regulatory, security, accounting, or disaster recovery purposes for a reasonable period of time.
Requests for Deletion
Where permitted by applicable law, you may request that Piply delete certain personal information we maintain about you. Please note that we may decline or limit deletion requests where retention is necessary to:
● Complete transactions or provide requested Services.
● Comply with legal or regulatory obligations.
● Detect or prevent fraud or security incidents.
● Protect the rights, property, or safety of Piply or others.
● Exercise or defend legal claims.
● Fulfill other legitimate business purposes permitted by applicable law.
Record Management
Piply periodically reviews its information management practices and may update retention periods, storage methods, or internal procedures as our business, technology, legal obligations, or operational requirements evolve.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding the personal information Piply collects and maintains about you. These rights are subject to applicable legal exceptions and limitations.
Right to Access
You may request information regarding the personal information Piply maintains about you, including the categories of information collected and the purposes for which it is used.
Right to Correct
If you believe information we maintain about you is inaccurate or incomplete, you may request that we correct or update the information where appropriate.
Right to Delete
You may request that Piply delete certain personal information we maintain about you.
Please note that we may retain information where necessary to:
● Comply with applicable law.
● Complete requested transactions.
● Fulfill contractual obligations.
● Resolve disputes.
● Prevent fraud or abuse.
● Protect our legal rights.
● Maintain required business records.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before consent was withdrawn. Please note that withdrawing consent may affect our ability to provide certain Services.
Marketing Communications
You may opt out of receiving promotional or marketing communications at any time by:
● Following the unsubscribe instructions included in marketing emails.
● Contacting Piply directly.
● Updating your communication preferences where available.
Even if you opt out of marketing communications, we may continue to send communications relating to:
● Your account.
● Transactions.
● Customer support.
● Security notifications.
● Legal notices.
● Changes to our Services or policies.
Exercising Your Rights
To exercise any applicable privacy rights or submit a privacy-related request, please contact Piply using the contact information provided at the end of this Privacy Policy.
To help protect your information, we may request additional information necessary to verify your identity before responding to your request.
Response to Requests
Piply will review and respond to privacy requests within a reasonable period of time and in accordance with applicable law. If we are unable to fulfill your request, we will explain the reason to the extent permitted by law.
No Discrimination
Piply will not unlawfully discriminate against you for exercising any privacy rights available under applicable law. However, certain Services or features may become unavailable if the information necessary to provide those Services is deleted or processing is otherwise restricted.
10. Third-Party Services
To provide, improve, and support our Services, Piply may utilize trusted third-party service providers and technology platforms. These providers perform services on our behalf or assist us in operating our business. While we carefully select providers that we believe are reputable, Piply does not own or control the privacy practices, security policies, or operational procedures of independent third parties.
Service Providers
Depending on the Services you use, Piply may engage third-party providers that assist with:
● Payment processing
● Merchant onboarding
● Website hosting
● Cloud data storage
● Customer relationship management
● Shipping and fulfillment
● Email and communication services
● Analytics and reporting
● Technical support
● Fraud prevention
● Identity verification
● Accounting, financial, and business operations
● Other services reasonably necessary to operate our business
These providers receive only the information reasonably necessary to perform the services requested.
Third-Party Websites
Our Website or communications may contain links to third-party websites, products, or services that are not owned or controlled by Piply. Once you leave our Website or interact directly with a third-party service, your information becomes subject to that third party's own privacy policy, terms, and practices. Piply is not responsible for the privacy practices, security, content, or policies of independent third-party websites or services.
Third-Party Policies
We encourage you to review the privacy policies and terms of service of any third-party services you choose to use or interact with through our Website or Services. Your interactions with third-party providers are governed by their respective agreements and policies.
Integrated Services
Certain Piply Services may rely on integrations with third-party platforms to provide functionality, process transactions, facilitate communications, deliver products, or otherwise support our business operations. The availability or functionality of these integrated services may change over time as Piply updates or expands its Services.
No Endorsement
Links to or integrations with third-party services are provided solely for convenience or operational purposes. Unless expressly stated otherwise, Piply does not endorse, guarantee, or assume responsibility for the products, services, or content provided by independent third parties.
11. Children's Privacy
Piply's Website and Services are intended for use by businesses, business owners, and individuals who are at least 18 years of age or otherwise legally authorized to enter into binding agreements. Our Services are not directed toward children under the age of 13, and Piply does not knowingly collect personal information from children under 13 years of age. If we become aware that we have unintentionally collected personal information from a child under 13 without appropriate authorization where required by law, we will take reasonable steps to delete that information as soon as practicable. If you believe a child has provided personal information to Piply, please contact us using the contact
information provided at the end of this Privacy Policy so that we may investigate and take appropriate action. Parents or legal guardians who believe their child's information has been submitted to Piply may also contact us to request review or deletion of the information where applicable.
12. International Users
Piply is based in the United States, and our Website and Services are primarily intended for individuals and businesses located within the United States. If you access our Website or use our Services from outside the United States, you acknowledge that your
information may be transferred to, stored, and processed in the United States or other jurisdictions where our trusted service providers operate. Privacy and data protection laws may differ between countries. By using our Website or Services, you understand that your information may be subject to the laws of the jurisdictions in which it is processed. If Piply expands its Services internationally, we may implement additional privacy practices or contractual safeguards as required by applicable law.
13. Changes to This Privacy Policy
Piply may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, legal requirements, or operational procedures. When changes are made, the updated Privacy Policy will be posted on our Website with a revised effective date. Your continued use of the Website or Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, to the extent permitted by applicable law.
For material changes, Piply may provide additional notice through the Website, email, account notifications, or other reasonable communication methods. We encourage you to review this Privacy Policy periodically to remain informed about how Piply collects,
uses, stores, and protects information.
14. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or Piply’s privacy practices may be submitted using the contact information below:
Piply LLC
Email: hello@getpiply.com
Website: getpiply.com
Mailing Address: 1204 Winchester cir. Dalhart, TX 79022
When submitting a privacy-related request, please provide enough information for us to understand and respond to the request. We may ask for additional information when reasonably necessary to verify your identity, locate relevant records, or protect information from unauthorized access or disclosure.