Refund policy

Piply Return and Refund Policy
Effective Date: July 22, 2026
Last Updated: July 22, 2026

1. Introduction
Piply LLC ("Piply," "we," "our," or "us") strives to provide reliable products, services, and customer support. This Return & Refund Policy explains when refunds, returns, exchanges, replacements, credits, and cancellations may be available for purchases made through Piply. By purchasing products or Services from Piply, you acknowledge that you have read and agree to this Return & Refund Policy. This policy should be read together with our Merchant Terms of Service, Hardware Terms, Shipping & Delivery Policy, and any other applicable agreements governing your relationship with Piply.

2. Scope
This Return & Refund Policy applies to products and Services offered by Piply, including but not limited to:
● Payment processing services
● Managed services
● Website development
● Social media management
● Consulting services
● Hardware and equipment
● Software subscriptions
● Other products or Services offered by Piply
Some products or Services may be governed by separate written agreements. If a separate agreement conflicts with this policy, the terms of that agreement will control.

3. General Refund Policy
Unless otherwise required by law or expressly stated in a written agreement, all sales are considered final. Refunds are not guaranteed and are only issued in the limited circumstances described in this policy. Piply reserves the right to approve or deny refund requests based on the specific facts and circumstances of each request.

4. Monthly Services & Subscription Cancellations
Monthly Services are billed in advance for each billing period. Customers may cancel a monthly Service at any time by providing notice to Piply. Unless otherwise stated in a separate written agreement:
● Cancellation prevents future renewals.
● Services remain active through the end of the current paid billing period.
● Services will terminate at the conclusion of that billing period.
● No refunds or prorated credits will be issued for unused time remaining in the current billing period.
● Customers remain responsible for all charges incurred before cancellation.
Cancellation of one Service does not automatically cancel any other agreement or Service provided by Piply.

5. Managed Services
Managed services often require significant planning, scheduling, labor, and the creation of custom work. Accordingly:
● Work already performed is non-refundable.
● Completed deliverables are non-refundable.
● Deposits, setup fees, onboarding fees, consultation fees, and planning fees are non-refundable unless otherwise agreed in writing.
● Third-party expenses incurred on behalf of the customer are non-refundable.
If Piply is unable to perform contracted Services due solely to Piply's failure to deliver the agreed Services, Piply may, at its sole discretion, provide an appropriate refund, service credit, or other remedy.

6. Hardware Purchases
All hardware sales are final. Piply does not accept returns, exchanges, or refunds because a customer:
● Changes their mind.
● No longer wants the hardware.
● Closes or changes their business.
● Prefers a different product after purchase.
● Dislikes the appearance, interface, or features.
● Fails to use the hardware.
Piply may approve a repair, replacement, exchange, credit, or refund if the hardware:
● Arrives damaged.
● Is materially defective.
● Is different from the hardware ordered.
● Is missing required components due to a fulfillment error.
● Was specifically recommended or quoted by Piply for the customer's disclosed business requirements but is materially incompatible with those requirements due to an error by Piply. Customers are responsible for providing complete and accurate information regarding their business requirements before purchasing hardware.
Piply is not responsible for incompatibility resulting from incomplete, inaccurate, or omitted information provided by the customer. Piply may require troubleshooting, inspection, photographs, serial numbers, return of the hardware, or other reasonable verification before approving any remedy.

7. Non-Refundable Items
Unless otherwise required by law, the following are non-refundable:
● Monthly Services already paid for.
● Partial billing periods.
● Setup fees.
● Onboarding fees.
● Consultation fees.
● Custom website development already completed.
● Custom branding or design work.
● Social media content already created or published.
● Advertising expenses.
● Third-party software fees.
● Domain registrations.
● Hosting services already purchased.
● Digital products delivered electronically.
● Shipping charges, except where required by law or caused by Piply's error.

8. Return Requirements
Where a return is authorized, customers must:
● Follow Piply's return instructions.
● Return hardware in substantially the same condition in which it was received, excluding verified defects.
● Include accessories, cables, manuals, and other components when reasonably available.
● Provide proof of purchase if requested.
Unauthorized returns may be refused.

9. Refund Processing
Approved refunds will be processed using the original payment method whenever reasonably possible. Refund processing times vary depending on the customer's financial institution or payment provider. Approval of a refund request does not guarantee immediate availability of funds.

10. Chargebacks
Customers agree to contact Piply before initiating a payment dispute or chargeback whenever reasonably possible. If a chargeback is initiated for Services or products that were properly provided under the applicable agreement, Piply reserves the right to dispute the chargeback and pursue any remedies available under applicable law or contract.

11. Changes to This Policy
Piply may update this Return & Refund Policy from time to time to reflect changes in our Services, products, business practices, or legal requirements. Updated versions will become effective upon publication unless otherwise stated.

12. Contact Us
Questions regarding this Return & Refund Policy may be directed to:
Piply LLC
Email: hello@getpiply.com
Website: getpiply.com
Mailing Address: 1204 Winchester Cir. Dalhart, TX 79022